Exchange and Refund Policy

Exchange and Refund Policy

Exchange & Refund policy for online purchase via Asokan Store Online Store

1.    At Asokan Store Sdn Bhd, the highest quality goods and services will be provided. However, if your purchase does not meet your expectations, you may return the goods for either an exchange or a refund (see exceptions set out in Paragraphs 2 and 3 below) subject to the following terms and conditions:

a) Perishable goods (including without limitation, fresh produce, milk, cheese, bread, chilled and frozen food), must be returned within 24 hours from the time of purchase;

b) Non-perishable goods, must be returned within 5 days from the date of purchase;

c) Original proof of purchase receipt is provided;

d) Goods returned should be unopened, unused, in the original packaging and in the same condition as they were at the time of purchase;

e) Packaging of the goods must be intact with price tags / barcodes; and

f) Photo identification for the goods is provided (if requested).

2.    No exchange or refund is allowed for the following goods:

a) Clearance products;

b) Bulk items (in cartons), in large quantity; and

c) Goods that have expired while in the customer’s possession after purchase.

Procedure for Exchange or Refund upon receipt of order

1.    Upon receiving your order, please inspect the goods promptly. If any of the goods received are defective, damaged, missing or if you’ve received the wrong goods, please reach out to us immediately for assessment and rectification.

2.    To initiate a request to return of goods, whether for an exchange or a refund, please email us at feedback@asokanstore.com.my or call us at 03-2276 2617 for our assessment. One of our associates will revert to you within 2-3 days on the outcome of your request.

3.    Any attempt to return the goods at our outlets without first initiating the aforementioned return of goods request process and our associate’s prior authorization will not be accepted.

4.    If the goods purchased online is allowed for an exchange or refund by our associate(s), the following procedures will be followed:

a) Exchange of goods:

Option 1

Our designated rider will deliver the replacement of goods or an alternative similar goods of equal value to the registered address for your initial purchase, at our own cost and expense.

Option 2

Alternatively, you can bring the purchased goods to the Asokan Store outlet assigned by our associate for an exchange. Our store associate will facilitate the replacement of the goods or provide an alternative similar goods of equal value.

b) Refund of goods:

Any refund for goods purchased via the online platform will be processed and refunded to your original payment method. Please be reminded that the refund may take 7 to 14 business days for your bank to complete the processing.

Kindly be informed that Asokan Store Sdn Bhd reserves the right to disallow, refuse or reject the exchange, return or refund of goods, even if the original receipt is presented, if the goods intended for return do not comply this exchange and refund policy guidelines.